![]() “Our virtual exam kit is the wave of the future in providing the personalized, quality health care consumers demand while also meeting them where they’re at,” said Anne LaNova, executive director of digital consumer experience at MemorialCare. Since the onset of the pandemic, MemorialCare has engaged in more than 400,000 video visits. They focus on the right things in terms of the total cost of care and quality and the experience of members, and they have the capabilities to deliver.” “They participate in all of our commercial products and have been very active and proactive with us in terms of driving affordability. MemorialCare has been an important provider partner in Orange County for UnitedHealthcare, Soberg said. UnitedHealthcare seeks to collaborate with physician groups that follow a best-practice model of delivering quality, coordinated, evidence-based care using and sharing patient data between providers to help coordinate care and taking advantage of technology that helps make secure, reliable and timely data-sharing possible. Detailed instructions are included with the kit, and for those who need assistance, MemorialCare Virtual Ambassadors are available by phone to guide them and will even come to the patient’s home if needed. Once the patient receives the kit, they should unbox it and become familiar with it. The service is supported by an integrated system that delivers information securely to the patient’s primary care physician. Importantly, MemorialCare is the only local health system to offer UnitedHealthcare SignatureValue Harmony HMO members virtual exam kits. “With the MemorialCare Virtual Exam Kit, we can do an exam from the comfort of their home.” “We have a lot of seniors in our community, and it can be an all-day affair and may take one or two family members to help get them to the doctor,” Dr. “MemorialCare is laser-focused on patient experience and, at Unitedhealthcare, we have the expertise to marry this new technology up to a health coverage plan for our members.” “We worked together to package a plan which strives to enhance care delivery, convenience and experience for our members and encourages the continued use of virtual care, which people became familiar with and embraced during the pandemic,” said Elizabeth Soberg, West Region Chief Executive Officer, UnitedHealthcare. MemorialCare began offering the UnitedHealthcare SignatureValue Harmony Plan to members earlier this year, adding the virtual exam kit to the package. ![]() The magnified scopes, coupled with a high-definition camera included with the kit, provide the physician a much better view than a traditional instrument, Dr. A blood pressure cuff is available separately. The kit comes with a thermometer, a tongue depressor, an otoscope and a stethoscope. “The kit allows us to go beyond just the basic history the patient tells us to actually be able to examine their ears, examine their throat, listen to their lungs and heart, and help us with a more accurate diagnosis for respiratory infections, asthma and other things.” “The quality of the device is absolutely amazing,” said Mark Schafer, MD, CEO of MemorialCare Medical Foundation. The kit comes with a high-definition camera and reusable attachments that allow a physician to examine the patient in real time from the comfort of their home or workplace. Designed by TytoCare and roughly the size of a baseball, the exam kit uses Bluetooth® technology to connect with a patient’s smartphone or tablet. UnitedHealthcare SignatureValue® Harmony HMO Plan members who select MemorialCare as their primary care provider will receive a virtual exam kit at no additional cost as part of their benefit plan. Virtual doctor visits may be more convenient, accurate and cost-effective than ever before, thanks to a new collaboration between MemorialCare and UnitedHealthcare that offers patients the technology to measure and transmit diagnostics directly to their physician or provider.
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